Return Policy

RETURN & REFUND POLICY

Return policy, Last updated October 1st, 2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy. When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

NOVO3D
Attn: Returns
RMA #
7/168-2, Little heaven, Athipalayam road
near SEZ IT park, Keeranatham post, Saravanampatti
Coimbatore, Tamil Nadu 641035
India

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fifteen (15) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note

● If you receive your product and it has been damaged during shipment, please email us at [email protected] right away. Include a description of the damages and include pictures.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

(+91) 860 860 5500 Email: [email protected]